Returns & Refunds

The Country Table is operated by J E Torr Pty Ltd T/as The Country Table (ABN 38 908 528 013).

Your Australian Consumer Law rights

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your statutory rights or remedies.

If goods are damaged, faulty or do not match their description, we will provide the remedy required by law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem, we may repair the item within a reasonable time; further remedies apply if the problem is not resolved as required by law.

One-of-one pieces may not have an identical replacement available. This does not remove your right to an appropriate remedy.

Reporting a problem

Contact us through the Contact page with your order number or other proof of purchase and a description of the issue. Photographs can help assess damage, but are not a condition that limits your rights. We will explain the assessment and return arrangements. Original packaging is not required for a statutory claim. We cover reasonable return costs where goods fail to meet consumer guarantees, as required by law.

The 14-day period and unused-condition requirements below apply only to change-of-mind returns, not statutory claims.

Change of mind

Contact us within 14 days of delivery to arrange a change-of-mind return. The item must be unused and returned in its original condition. Please pack it securely for its return journey. The customer pays change-of-mind return postage. Original delivery charges are not refundable for a simple change of mind where legally permitted.

Custom or personalised products are not eligible for simple change-of-mind returns. Their statutory consumer rights remain unchanged.

After receiving and checking an eligible return, we will arrange the refund and confirm it with you. Payment-provider processing times may vary. Please contact us for return instructions before sending an item.

Last updated: 30 September 2026. For help, use our Contact page.